ABOUT US
In the evolving landscape of banking, managing customer complaints effectively is crucial for maintaining trust, ensuring regulatory compliance, and achieving operational efficiency. Our Generative AI software presents a transformative opportunity for banks to revolutionize their Complaints Management processes to address challenges and yield significant benefits in efficiency, customer satisfaction, and compliance.
OUR VISION
Empowering Compliance Through Generative AI
You'll strengthen your Operations by using AI to review 100% of interactions -- whether Human or Digital -- not just a small sample.
Our platform harnesses GenAI, combining technology with industry knowledge to give you scale.
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We empower banks to unlock insights, predict risks, and automate workflows with unparalleled accuracy and efficiency.
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ActiveTrust AI is the first pure-play Banking GenAI Risk Management platform for
Complaints Management, Operations Testing, and MRA/MRIA Remediation.
Real outcomes in your most valuable processes.
Start realizing business value immediately with your most capable people and get out of the "AI lab experiment" mindset.
EFFICIENCY
REDUCE COST IN REMEDIATION
Increase Straight Through Processing by 2-3x in the remediation phase, extracting metadata around customer interactions and injecting it into the process, making your Complaints Platform (e.g., Pega) more effective.
ENFORCEMENT
HANDLE ENFORCEMENT ACTIONS QUICKLY
Work through MRAs and MRIAs by giving your teams an “AI Supersuit” that gives them the necessary information and confidence to find root causes and remediate the matter in a fraction of the time previously required.
BEST PRACTICE
CODIFY YOUR MOST EFFECTIVE METHODS
Capture the years of experience and expertise in your organization’s best performers and improve the overall performance across your team by supporting them with these best practices automatically.
TAXONOMY
MAKE YOUR TAXONOMY FLEXIBLE
Structure your Complaints taxonomy dynamically and prioritize Corrective Action Plans based on real-time understanding of the active challenges customers are facing, instead of a rigid and inflexible taxonomy.
FUTURE CHALLENGES
COMPLIANCE FRAMEWORK FOR AI IN OPERATIONS
Any redesign of the Complaints process must address future challenges. Growing Digital adoption and AI Proliferation is also driving an ever-increasing scale of issues for Risk & Compliance as AI-driven interactions create their own challenges.
CURRENT CHALLENGES
PRESENT DRIVERS OF ISSUES
Banks face numerous challenges in managing Risk & Compliance as it relates to Complaints: Volume and Complexity, Manual Processing Bottlenecks, Regulatory Environment, & Customer Dissatisfaction.
NEW ISSUES
GET AHEAD OF EMERGING ISSUES
Discover emerging issues and Complaints while automatically identifying patterns that help you address the matter before it becomes a major regulatory or customer experience challenge for the bank.
COVERAGE
100% COVERAGE FOR CUSTOMER INTERACTIONS
Monitor quality of ALL interactions with the customer across ALL channels (human and digital), rather than just sampling, for issues such as Reg E Complaints or Disputes—including new issues emerging for the first time.
