REVOLUTIONIZING OPERATIONS AND RISK WITH GENERATIVE AI
We deliver highly capable AI Agents trained in key Regulations and the bank’s internal Policies to drive quality and efficiency improvements. The platform helps ensure that Operations are compliant with regulatory and policy requirements.
For the first time, banks can assure a systematic, consistent approach to Complaints that can be scaled across ALL customer interactions using Generative AI.
​EARLY WARNING SYSTEMS
Activate an Early Warning System that automatically monitors ALL complaints, dynamically updates the taxonomy based on emerging trends, and provides alerts and dashboards to first and second line of defense teams
AI AGENTS WORKING BESIDE YOU
​AI Agents automatically monitor ALL customer interactions across all channels to identify Complaints and ensure appropriate capture and reporting. They provide comprehensive analysis across the bank, rather than just auditing a small subset of calls or emails.
DYNAMIC TAXONOMY AND REPORTING
The system dynamically adds to the reporting taxonomy based on emerging trends instead of having to adhere to a rigid and inflexible structure that limits operational insights. First and second line of defense teams get clear alerts, aggregated insights with risk ratings, levels of exposure, and links to relevant internal and external documents to prioritize Corrective Action Plans.
OPERATIONS AND ENFORCEMENT
Increase Straight Through Processing (STP) to create efficiency and improve quality . Optimize handling of MRAs and MRIAs by using AI Agents to do the heavy lifting.
OPERATIONAL EFFICIENCY
AI Agents dynamically evaluate the information needed to address each customer issue, capture the required metadata or instructions to resolve it, and inject them into the case management system (e.g., Pega). The AI Agents enable a dramatic increase in STP, driving efficiency in the Complaints and Disputes teams, improving accuracy in remediation, and enhancing quality of the customer experience.
HANDLING MRAs AND MRIAs
AI Agents help resolve MRAs/MRIAs by processing customer interaction information, finding root causes, and remediating the issue in a fraction of the time and expense required today. The technology provides an “AI Supersuit” for your teams and helps assure that your Risk posture is addressed more holistically.